Banana VPN Support FAQ

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Configure your device: Windows 7 Windows Vista Android Mac Ubuntu 10 iPhone/iPad/iPod DD-WRT

Download TCP Optimizer for windows here

By using a VPN (Virtual Private Network) account that we provide, you will be able to access the internet through a secure encrypted connection to our servers and bypass limitations you are currently facing by your internet provider.

First you would connect normally to the internet and then connect a second time to our VPN Server. No extra software is needed although we provide a convenient Windows dialler.

You get the freedom you deserve but also an anonymous, safe and secure connection.

Vpn accounts will work on computers running Windows 2000/XP/Vista/7 , Mac and Linux. Also works with iPhone, iPad, iTouch and Android 2.1+ devices and Nokia S60 with SymVPN

No additional software is required to use our service as we utilize the VPN software already in your operating system. Once you subscribe, we will send you all the information required to set up a connection.

Our service is compatible with all applications including:

• Web Browsers, e-mail applications
• MSN, Skype, VoIP, Google Talk, Yahoo IM, ICQ
• Access to Blogs & Newsgroups
• ...... & Much More!

No special configuration is needed. All internet traffic is simply routed through our server. Connections speed is up to 1000mbit/s and bandwidth is unmetered. The use of filesharing programs (P2P) is not permitted.

For Vonage or Skype phones you will need a vpn router from www.dd-routers.com

We are not providing a calling service and therefore there are NO calling charges. You simply pay a monthly fee for access to the vpn server. 

A VPN Service allows you to use the same internet service provider (ISP) you currently have and at the same time remaining anonymous in all your internet activities by routing your traffic through our servers via a secure encrypted tunnel (Virtual Private Network), making it impossible for even your ISP to "spy" on you.

By using our service, whenever you visit a web site, send email, chat, make internet phone calls, your real IP address will not be visible. This is a tremendous preventive measure against hacking. In effect we act as a firewall keeping you safe from any abuse. All internet traffic leaves one of our servers with the same external IP address and traffic from many users is mingled together and inseparable and cannot be traced back to you.

YES! Once you have subscribed and set up the VPN you will be able to use programs such as Skype to make calls from regions that have chosen to block Skype. Also, the quality of sound may improve by using a VPN even when it is not blocked.

For Windows 7 setup guide click here

For Windows XP click here.

For Windows Vista click here

For MAC OS, click here for setup guide

For SSTP VPN on Vista click here

For Iphone /IPad setup guide click here

Android Setup Guide

For OpenVPN SSL accounts please check your welcome email to download the pre-configured installation file for Windows and Mac.

When using our VPN server you might not be able to send email through your ISP's mail server. Simply configure your email program to send through another server or change the port number.

In your FTP client software please Disable "Passive FTP". It should then work.

Yes! We have an affiliate program that pays 30% per sale and includes a $10 bonus just for signing up!. Click here to join now.

We also have a very flexible reseller program, ideal for startups. Email for details.

Yes! We can offer Dedicated IP addresses that can be used for VOIP devices, and for gaming. Please click here for availability.

Yes!UK servers are now available here. Each UK server has a 1Gbit internet connection.

You can now use any account to access any server. If you have a US account you can access our UK server and vice versa. No need to buy two accounts.

-Disable your Firewall or open outgoing port 1723
-Check that your Router supports VPN Passthrough
-Check that your router and firewall allow GRE packets
-Restart your router
-Delete the connection and create a new one
-Lower or change encryption type(for MAC users)
-Change Authentication type (Chap, Mschap1/2, PAP)
-Disable Windows Vista Live OneCare or configure to allow vpn.
-Enable "Use default gateway on remote network" under Advanced TCP/IP settings of the connection properties on Windows
-Enable "Send all IP traffic over this connection" on you MAC
-Contact us for new IP address and other suggestions or download the complete technical support guide here in PDF.

Banana VPN has no intentions to break any laws in any country and we do our best to prevent any illegal activity on our network (based on the laws of our home country and location of servers). We do not allow P2P usage such as bittorrent and edonkey and fraud-screen most orders. The use of Virtual Private Networks is legal in almost all countries except the following: Cuba, Iran, Libya, North Korea, Sudan, and Syria. We will not sell to people in those countries and also not to Nigeria and Vietnam where it will be used for online fraud. Using Skype/VOIP or accessing certain web sites and internet services may be prohibitted in other countries with or without a VPN. Our VPN service is not intended to be used to bypass any laws, it is offered to protect your privacy online.