You privacy is very important to us. Non of the information you provide will ever be used for any purpose other than to provide you with the services that you have purchased. On occasions, Banana VPN might send out news or warnings of system maintenance or changes.
Banana VPN explicitly asks when it needs information that personally identifies you. Banana VPN asks for general contact information and, where appropriate, credit card information which is stored and processed by Plimus.com
To prevent fraudulent orders we may ask for a scan/copy of your ID or credit card to confirm your identity. Those are immediately deleted.
Banana VPN and Banana VPN affiliates and service partners use your Personal Information to operate the Banana VPN sites and services, to communicate with you regarding your VPN accounts and to compile general demographic statistics.
Banana VPN may disclose your Personal Information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Banana VPN, parent company or affiliates; (b) protect and defend the rights or property of Banana VPN, the site or the users of Banana VPN; and, (c) act to protect the personal safety of users of Banana VPN, the site or the public.
As part of your participation in any of the Banana VPN services, new users will receive Banana VPN account specific information explaining the features provided by the service as appropriate. From time to time, Banana VPN may be required to send you information about the status of your account. Except as mentioned above, Banana VPN will not send you unsolicited information, commercial offers or advertisements.
If at any time you believe that Banana VPN has not adhered to these principles, please notify us by email at email@example.com and we will use all reasonable efforts to promptly determine and correct the problem.
Q: - How does Banana Hosting use Personal Information?
A: - Usually, Banana VPN and our necessary service partners use your Personal Information to operate the site and to deliver the service you have purchased.
Q: - Do you keep any log files of user activity and for how long?
A: - Banana VPN does not log any user activity whatsoever (sites visited, dns lookups, emails etc.) We only log access attempts to our servers (for security and troubleshooting), session durations and bandwidth used. Those are kept for 2 weeks.
Q: - Does Banana VPN share my Personal Information with other companies?
A: - Banana VPN does not share your Personal Information, except with partners who assist in providing services (like payment processing, fraud checks) or products associated with the Banana VPN sites.
Q: - How does Banana Hosting use the Personal Information (email address and postal address) you provide on the registration pages of each service?
A: - We use your email address to respond to incoming service requests from you. Because we service a big number of customers, email is the primary way we interact with our members. We ask for your postal address because some of our services, that a customer may choose, require a mailing address so that we can completely perform the service.
Q: - How secure is the VPN service?
A: - All Banana VPN accounts use at least 128bit encrypted tunnels. Your ISP or network administrator can never know what sites you access when connected to our network. They can know you are using a VPN but not what you do when connected.